FAQ

What's in the color kit?

You will receive 3 paint color options per package, including a detailed explanation on how and why each color will work beautifully in your space. You will get the color ID/name of either Benjamin Moore or Sherwin Williams paint, depending on your preference. All packages will receive complimentary design tips, such as white/off-white colors for ceilings, doors, and trim that work well with the 3 paint colors, as well as decor tips for the room. 

When do I receive my color kit?

After you complete your questionnaire and upload your pictures you will receive your report within 2 business days.

What paints do you specialize in?

You will be asked in the questionnaire sent to you. You can choose either Benjamin Moore or Sherwin Williams. However, you can match the paint color with another brand at your local paint dealer but it will not be identical.

Do you give tips on how to sample our paints?

Yes, I do! 

It’s so important, you will get a quick video on how to sample your paint colors like a Pro after you purchased your package. 

How are you able to pick the right paint colors?

The first way I answer that question is to take the answers from the carefully crafted, highly visual questionnaire I sent you and analyze your personality. Every questionnaire is unique, it tells a story about you: most importantly I listen to you.

The second way I answer that question is to evaluate all the pictures you uploaded to my file. This is where I determine the most critical aspect of your space: What are the undertones of your space?

The answer to guiding you to the right color palettes is knowing the undertones of color in your space and understanding your personality. I will immediately know what colors will work and not work.

Can I upload my pictures instead of smartphone camera?

Yes, you can upload your pictures regardless of what kind of camera you have and it’s the same exact process. 

How long does it take to fill out the questionnaire?

Typically it takes 2 to 5 minutes to fill out. The visual pictures enable you to answer the questions quickly while helping you give the right answers. Yes, you can fill it out fast but take your time is recommended. 

My husband or significant other is against painting our wood, help what can I do?

Men have a stronger connection with wood for some reason, not to say women don’t but it’s less common. 

So here are my two cents. Ready guys or anyone against the idea on painting the interior wood (kitchen cabinets, doors & built-in cabinets) of your home. 

I’ve done more homes than I can count on my fingers and toes, that are over a $500,000 & up, every single one of them painted their wood (kitchen cabinets, doors & built-in cabinets). 

Google this exact phrase: (do interior designers paint wood cabinet), 439,000,000 results will come up and that is just the tip of the iceberg. 

My payment was accepted, but I didn't receive my email confirmation.

Step 1. Confirm the email address you used when filling out the payment form is the same as the one you are using to receive the link.

Step 2. Confirm you spelled your email address correctly.

Step 3. Check your spam or junk mail folder.

Step 4. If none of the above work. Send email info@jacobowensdesigns.com or send a message on my contact form. I will respond quickly, no worries, we will sort it all out together.

Is your site protected?

I take security seriously.

This site is protected and monitored 24/7/365 days a year by Sucuri. You can click on the Sucuri image in the footer section or the checkout page and it will show the current status of this site. 

What is the best way to contact Jacob?

The best way to contact me for a quick response is to use Live Chat on the bottom right of my page for desktop or the bottom left on smartphones. 

Also, you can send a quick form or call business number. 

Here is the link to my contact page. Click here: Contact Jacob 

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